AI for publishing,
marketing & support.
EleonEcho.

Preview a campaign across Email, SMS, Facebook and Instagram. The calendar already holds 17 scheduled posts. Choose September 18 at 10:00 AM UTC and add four channel posts to the calendar. The new markers bring the example total to 21. This is a scripted simulation; nothing is sent.

Draft a launch post, then refine the subject and body with AI. A person reviews the content before publishing.

Final subject: Your next step starts here

Final post: A little guidance goes a long way. Find your next steps in our new onboarding guide. Open your workspace and make yourself at home.

1. You: Write a launch post for our new onboarding guide.
2. Echo AI (AI assistant): I’ve drafted a subject and post from your brief. Take a look on the left.
3. You: Make it warmer and shorter. Invite readers to open their workspace.
4. Echo AI (AI assistant): Updated. A clearer subject, a shorter message and one next step. Ready for your review.

This illustrated board shows internal marketing work moving through Queued, Working, In review and Done. The AI picks up the newsletter task and a lock indicates that it is being worked on. The question-theme task finishes and moves to Done. The newsletter moves to In review and its lock is released. The AI then picks up the reviewed follow-up brief, locks the task while preparing a draft, and moves the prepared task to Done. Nothing is sent.

These are scripted changes, not live task activity. No task is created or changed and no content is sent.

Example: the AI asks a useful question, then hands an access request to the configured Ticket workflow. Alex is available in this example. Live takeover depends on staff availability; otherwise the team can respond later.

1. Jamie: I can sign in, but I can’t find the workspace I was invited to.
2. Echo AI (AI assistant): I can help with that. Are you using the email address that received the invitation?
3. Jamie: I signed in with a different email. Can someone help me update access?
4. Echo AI (AI assistant): That needs your support team. I’ll pass along this conversation so you won’t need to repeat it.
5. Alex: Hi Jamie, Alex from support here. I have the context. Let’s check the invitation together.

A new customer message starts a visual Agents Studio workflow. The customer chooses “Ask a question”: the agent searches the booking policy and answers that bookings can be changed up to 24 hours before the start time. Next, the customer chooses “Book a time”: the workflow checks the calendar, selects Friday at 10:00 AM and prepares a confirmation without AI. A configured handoff can bring in your team when needed.

This is a scripted example. No AI request is made, no appointment is booked and no message is sent. Explore Agents Studio or read the workflow guide.

The knowledge workflow refreshes the Help website on its daily schedule and indexes uploaded Product guide.pdf and Booking policy.docx materials. Once all three sources are ready, a customer asks, “Can I change my booking?” The agent retrieves the relevant policy passage and drafts an answer: bookings can be changed or cancelled up to 24 hours before the scheduled start for a full refund. The source reference stays with the answer.

All sources and processing stages are illustrative. This simulation does not fetch a website, upload a document or make an AI request. Explore Knowledge Base or read the knowledge guide.